What we keep and what we destroy

Uploaded document, sent

Destroyed 24 hours after the transmission reaches a final result

Uploaded document, abandoned

Destroyed within 2 hours of upload

Converted fax pages

Destroyed on the same schedule as the document they came from

Transmission record

Retained indefinitely, unless you ask us to delete it

Document hashes

Retained with the record

Deletion audit entries

Retained indefinitely

Payment records

Held by Stripe under their retention terms; we store only a transaction reference

The destination number, any recipient name you supplied, the source filename, the page count, submission and completion timestamps, the final result, the fax network and its transaction ID, the receiving station identifier where the network reports one, the attempt history, and the SHA-256 hashes of your original file and of the pages transmitted.

It contains no part of the document itself. A hash identifies a file without revealing anything about its contents.

The record is what you may need months later, and it is the part of this service you paid for as much as the transmission. Keeping your document alongside it would make the record marginally more useful and would mean holding a tax return or a medical form indefinitely. We keep the evidence and destroy the material.

Each destroyed object writes an audit entry recording the storage path, which artifact it was, its size and its hash. A sweep runs hourly and removes anything the primary timer missed. The audit entries are what make this policy checkable rather than a statement of intent.

Write to support@faxmydoc.com with the record ID. We will delete it and confirm. Note that this is irreversible and the record cannot be reissued afterwards — if you may need it, download it first.

If this schedule changes, the new schedule applies to documents uploaded after the change. A document uploaded under this policy is destroyed under this policy.

CWM Digital LLC, Austin, Texas.